What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-7 days production time for your order to ship out and arrive.
Tracking numbers will be updated immediately after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at info@princesslashshop.com.

Are returns/exchanges accepted? 
Due to COVID guidelines, we are not accepting returns/exchanges at this time. However, if you have any issues with your order, feel free to contact us about your issue.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at info@princesslashshop.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from two different fulfillment centers based on your location. The average shipping time is 2-7 business days, depending on item.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to info@princesslashshop.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and clearly detail the problem. Thanks!